Refund and cancellation policy

Scope

These terms apply to statutory audits, internal control walkthroughs, tax compliance file reviews, inventory and cash observation, and audit readiness checkups described on this site. They do not apply to products, software subscriptions, or physical goods, which we do not sell.

Eligibility for refunds

Refunds depend on how far the engagement has progressed and what the signed engagement letter states. Website estimate requests alone do not create fees.

Timeframe

Cancellation notices should be sent in writing to info@intelligentapimanager.digital. We acknowledge refund or credit decisions within ten business days of a complete request.

Full or partial refunds

• Before kickoff: If you cancel after paying a planning deposit but before document kickoff and fieldwork planning hours have started, we refund the deposit minus a documented administrative fee of up to 10%.
• After planning has begun: Fees for hours already worked (scoping, independence checks, request-list preparation) are non-refundable. Unused deposit balance may be refunded or credited.
• After fieldwork starts: Fees for completed fieldwork, observation days already attended, and draft reporting work are non-refundable. Remaining prepaid amounts for unfinished phases may be partially refunded at our discretion based on work performed.

Non-refundable items

• Completed observation days and travel already incurred for northern Taiwan site visits
• Third-party confirmation fees already paid to banks or counterparties on your behalf
• Work product already delivered (draft findings packs, issued opinions, completed management letters)

Deposits

Statutory audits typically require a 30% planning deposit. Supporting engagements billed in full on kickoff are treated as prepaid fees subject to the progress rules above.

Cancellation and rescheduling

You may reschedule fieldwork once without penalty if you give at least seven business days’ notice and we have calendar capacity. Shorter notice may incur a rescheduling charge reflecting reserved auditor days. We may cancel or pause an engagement if independence is impaired or required information is not provided after repeated requests; prepaid unused fees for unstarted phases may be refunded in that case.

No-shows

If on-site observation or kickoff is scheduled and your team is unavailable without notice, that reserved day may be charged as worked.

Work already started and purchased materials

Custom schedules, confirmation letters, and analysis prepared for your entity are part of professional work product. Costs for materials or courier services purchased specifically for your engagement and already spent are deducted from any refund.

Refund process and method

Approved refunds are returned to the original payer by bank transfer within fourteen business days after approval, using the account details you confirm in writing. Processing time at your bank may add further days.

How to request a refund

Email info@intelligentapimanager.digital with your engagement reference, reason for the request, and payment details. You may also call +886226218952 or write to 1F,No.76-2Hsia-kuel-jouTamsuiTaipeiHsia-Kuel-JouTamsuiT.

Exceptions

Where an engagement letter contains specific refund clauses, that letter prevails for the named engagement. Mandatory consumer protections under Taiwan law remain unaffected where they apply.